An AI agent is only as good as the actions it can take. Answering questions is great, but resolving issues often requires looking up billing data, updating a CRM, or alerting a human manager.
The Visual Workflow Builder is Suba360’s built-in, n8n-style automation engine that connects your chat and voice agents to your external APIs.
Building Logic Visually
You shouldn't need a senior backend engineer to hook up a webhook. Our visual builder allows non-technical team members to drag and drop nodes onto a canvas, creating logical pathways for the agent to follow.
Example: The Refund Request
Imagine a user asks, "Can I get a refund for my last invoice?"
Instead of blindly apologizing, a Suba360 agent connected to a workflow does the following:
- Trigger: Detects a specific "Refund" intent from the user.
- Action (API Call): Instantly triggers a Stripe Node, securely fetching the user's latest invoice status.
- Logic Gate: Checks if the invoice is within the 30-day refund window.
- Action (Support Alert): If outside the window, triggers a Slack Notification Node to alert a manager for manual review.
- Output (Reply): The agent replies to the user, either confirming the automated refund or informing them it's under review.
Secure Integrations
We support built-in connections to major platforms:
- Billing: Stripe, Chargebee
- CRM: Salesforce, HubSpot
- Communication: Slack, Microsoft Teams
- Support: Zendesk, Intercom
- Custom Development: Generic REST Webhook nodes with basic auth or bearer tokens.
Empowering Suba360
By providing the AI with workflow endpoints, you grant it the ability to "do" rather than just "say". Every workflow is executed within our sandboxed environment, ensuring complete security and preventing unauthorized data mutations.
Stop doing repetitive manual tasks. Let Suba360 orchestrate your business logic. Try the Visual Builder