Engineers should spend their time shipping new features, not updating five different Help Center articles and re-training support staff on the new API endpoints.
GitHub Knowledge Sync is the ultimate shortcut for technical teams using Suba360.
How the Sync Works
Instead of manually uploading PDF files or answering internal support questions about new updates, you simply connect Suba360 directly to your GitHub Organization.
By utilizing GitHub Actions, your CI/CD pipeline becomes the source of truth for your autonomous agent.
The Real-Time Knowledge Graph
- Connect: Securely authenticate Suba360's GitHub App to your specific repos (e.g.,
api-docs,frontend-wiki). - Listen: Suba360 hooks into the
mainorproductionbranch. - Trigger: Every time an engineer merges a Pull Request containing documentation changes (
.mdfiles), the action triggers. - Ingest: The updated files are instantly sent, chunked, and embedded straight into your Hardened Retrieval System. ::
Perfect Harmony Between Code and Support
Think about a standard product release: the engineers push the feature on Monday, but the customer success team doesn't get fully trained until Wednesday. In those two days, support quality dips and human agents provide stale information.
With GitHub Knowledge Sync, your support AI is updated the exact millisecond the feature goes live in production.
If a user asks about a new endpoint parameter 3 seconds after the PR is merged, the agent will confidently provide the correct exact parameter.
Technical Onboarding Made Easy
This feature isn't just for external customer support. Large engineering orgs use Suba360 internally. By syncing internal project repos, new engineering hires can ask the Suba360 bot highly technical questions in Slack:
"How does the authentication middleware handle JWT renewal for old clients?"
Instead of bothering a senior staff engineer, Suba360 pulls the exact answer directly from the synced internal repo architecture docs.
Ship faster. Support smarter. Explore Features