Customers shouldn't have to hunt for an email address or wait on hold for basic questions. They expect answers immediately, natively within the interface they are already using.
Suba360's Omnichannel Chat Agent is a beautifully designed, highly customizable widget that lives exactly where your users need it most.
The Unlimited Automation Advantage
Unlike traditional per-seat licensing models that penalize you for growing, Suba360's Agent Chat & Help Center plan includes Unlimited Chat Messaging.
Whether you get 10 questions a day or 10,000, your autonomous workforce scales instantly to handle the load. During Black Friday rushes or unexpected service outages, your AI agent remains calm, instantly answering thousands of simultaneous queries without breaking a sweat.
Multi-Channel, One Brain
Your users might contact you from your marketing website, from inside your authenticated SaaS dashboard, or via an internal mobile app.
Suba360 maintains user context across these environments. By utilizing our simple SDKs and API keys, you can embed the chat experience seamlessly.
Key Capabilities:
- Authenticated Context: Pass JWTs or user IDs so the agent knows exactly who it is talking to, their pricing plan, and their recent actions.
- Brand Customization: Match the widget to your exact brand colors, logo, and tone of voice.
- Rich Media Support: Ensure the agent can send and receive images, helping visually debug user issues faster than text alone.
Don't strand your users. Fast responses are the #1 driver of customer satisfaction scores. A 10-second response from an AI is universally preferred to a 10-hour response from a human.
Smart Escalation Routing
We know AI isn't perfect for every single scenario. That's why the Chat Agent is built with Automated Ticket Escalation.
If a user asks for a refund, expresses extreme frustration, or asks a highly complex technical question that isn't documented in your Hardened Retrieval System, the agent smoothly transitions the conversation. It collects the necessary context and routes the entire chat transcript to your human support team's dashboard (or directly to your existing Zendesk/Intercom setup).
The result? Your human team only deals with high-value, complex tasks, while the AI handles the repetitive noise.
Ready to resolve tickets instantly? Deploy The Widget